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Aug 11 2014

New Angie's List Review Posted on August 7, 2014

Thank you to Linda G. of St. Francis for taking the time to post an online review about your experience with Team Brillo:

Member: 
Linda G
St Francis, WI 53235
Categories: 
Ceramic Tile
Countertops
Doors
Electrical
Lighting
Marble & Granite
Plumbing
Remodeling - General
Remodeling - Kitchen & Bathroom
Services Performed: 
Yes
* More Weight is given to a review where work has been completed.
Work Completed Date: 
April 30, 2014
Hire Again: 
Yes
Description Of Work: 
Total bathroom remodel on a top floor condo.  Tub removed and tiled shower stall with bench installed, new toilet, granite vanity, bathroom mirror, light fixture, heated ceiling vent, etc.
Member Comments: 
After getting two bids to have my bathroom remodeled, I contacted Brillo to get my third and final estimate.  I met with Scott Gretzon.  He came prepared with a Brillo folder and a 3-page single-spaced list of references.  He urged me to call several of them.  Days later, I looked at that list and actually found someone I knew listed, so I called him for a reference.  Brillo got a rave review.
To say that Scott Gretzon has been wonderful, would be a gross understatement.  Frankly, I’m used to dealing with sales people who lie and say anything to get the job.  When dealing with Scott, I actually believed what he said. 
When I decided to go ahead, I emailed Scott. I decided to use Brillo because of Scott, not because Brillo had the
lowest price (because it didn’t).  I liked dealing with Scott because he is very kind, not pushy, and he used to do
installations himself till he had physical problems.  I had LOTS of questions, and he needed to
explain a lot of things to me, which he did in a very kind, patient manner.  That meant a lot to me.  If I was going to shell out thousands of dollars for a remodel, I wanted to understand everything.
My next major decision was whether to stay in my condo while the work was being done, or going on vacation.  I had a huge “trust” factor to contend with.  Letting people loose in my home while I’m gone was a major issue for me.  On the other hand, as I only have one bathroom in my condo, I wasn’t sure I wanted to deal with the inconvenience.  So I went on vacation.  My neighbor Heather was my eyes and ears while I was gone for two weeks. She sent me photos of the demolition (glad I missed that) and the work as it progressed.  She met Paul, my contractor, and emailed me about him. Heather is VERY fussy and particular, and she had nothing but great things to say about Paul and his work. This allowed me to have a very nice, stress-free vacation.
When I returned from vacation, my bathroom was in the middle of the remodel.  I met Paul and he would tell me what was
going on daily as I left for work in the morning.  During this entire time, Scott and Paul were nothing but kind, professional and made this whole remodel truly a breeze for me.
The final product, my gorgeous bathroom, looks spectacular.  It is the bathroom of my dreams.  I got everything I wanted, and more.  I have since referred two my friends to Brillo.  There were a few snafus along the way, and Scott and Paul quickly remedied them.
Since my bathroom, I had Brillo install a new patio door, and am currently waiting to have my kitchen painted.